Browsing by Author "Çoban, Eda"
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Emotional labour in tourism industry: perceptions of Eskisehir City Hotels' employees
Sezgin, Erkan; Çoban, Eda; Çoban, Seda (GBRJ, 10/09/2019)There is an intense interaction between employees and consumers in tourism, which is predominantly a subject of service industries. Accordingly, attitudes and behaviours of tourism employees when serving consumers are more ...