Browsing Havacılık Yönetimi Bölümü by Author "Akan, Sahap"
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Exploring service quality of low-cost airlines in Europe: An integrated MCDM approach
Bakır, Mahmut; Akan, Sahap; Durmaz, Emrah (Sciendo, 2019)This study aims to evaluate service quality performance of major LCCs (Low Cost Carriers) in Europe by the MCDM (Multi-Criteria Decision Making) methodology. In addition it focuses on managerial business models and includes ...