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dc.contributor.authorEmir, Oktay
dc.date.accessioned2019-10-21T19:43:33Z
dc.date.available2019-10-21T19:43:33Z
dc.date.issued2013
dc.identifier.issn1332-7461
dc.identifier.urihttps://hdl.handle.net/11421/19633
dc.description.abstractThere is no doubt that customer satisfaction is an integral part of services marketing and holds an important place in terms of providing higher profitability and repeat purchase behavior. Keeping this in mind, this study sets out to explore the satisfaction of tourists of different nationalities at five-star hotels in Antalya. A questionnaire was employed and administered to 2,907 visitors from Turkey, Germany, Russia, the Netherlands, Ukraine, and the United Kingdom to collect the data set. According to the results of statistical analyses, satisfaction varies with respect to nationalities, which is one of the expected results of this study. Based on the roots of variations, the study concludes with appropriate marketing and management implications for managers of five star hotels in Antalya.en_US
dc.language.isoengen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectAntalyaen_US
dc.subjectCountry-Of-Origin Effectsen_US
dc.subjectNationalityen_US
dc.subjectTourist Satisfactionen_US
dc.subjectTurkeyen_US
dc.titleA multi-national satisfaction analysis: An application on tourists in Antalyaen_US
dc.typearticleen_US
dc.relation.journalTourismen_US
dc.contributor.departmentAnadolu Üniversitesi, İşletme Fakültesi, Konaklama İşletmeciliği Bölümüen_US
dc.identifier.volume61en_US
dc.identifier.issue4en_US
dc.identifier.startpage347en_US
dc.identifier.endpage359en_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US]
dc.contributor.institutionauthorEmir, Oktay


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