Browsing Makale Koleksiyonu by Publisher "Emerald Group Publishing LTD"
Now showing items 1-2 of 2
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Examine destination loyalty of first-time and repeat visitors at all-inclusive resorts
(Emerald Group Publishing LTD, 2017)Purpose - The purpose of this study is to examine the factors that are likely to influence the loyalty behavior of first-time and repeat visitors to all-inclusive resorts. Design/ methodology/approach - Data were collected ... -
Improving check-in (C/I) process: an application of the quality function deployment
(Emerald Group Publishing LTD, 2018)Purpose Quality function deployment (QFD) is a suitable tool for understanding the expectations of hotel guests from services provided to them and designing the new one. It is also a well-known technique for improving ...