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The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry
Atalık, Özlem; Bakır, Mahmut; Akan, Sahap (MDPI, 2019)The main purpose of this study was to investigate the effect of in-flight service quality on value for money for business passengers in airlines. In this study, in-flight service quality included four dimensions-seat ...