Yazar "Özcan, Sami" için listeleme

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Integrated Usage of the SERVQUAL and Quality Function Deployment Techniques in the Assessment of Public Service Quality: The Case of Ardahan Municipality

Yıldırım, Kürşad Emrah; Yıldırım, Ali; Özcan, Sami (2019)

Public services delivered by municipalities can be directly evaluated by citizens living within the border of the services presented. The purpose of this study is to introduce perception differences between the expectations ...