Yazar "Kayapinar, Sema" için listeleme
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Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model
Kayapinar, Sema; Erginel, Nihal (Routledge Journals, Taylor & Francis Ltd, 2019)Airport service quality is a crucial issue in the transportation industry. Although many studies focus on service quality and measurement of the airports, only a small number of studies that consider linguistic expression ... -
Ranking the Technical Requirements of the Airport for Maximum Passenger Satisfaction
Kayapinar, Sema; Erginel, Nihal (Springer-Verlag Berlin, 2013)Airport service quality is crucial due to the increasing traveling by plane, nowadays. There are some studies on the passengers satisfaction in literature. But lots of them are related to determine the passengers' needs ...
