Research concerning passenger mobbing on security personnel and its effect on their job satisfaction in air transportation

Abstract

The aim of this study is to find out the relationship between the degree of security staff being subjected to passenger mobbing and their job satisfaction. As a result of the analysis of data from 919 security staff working at the checkpoints of Turkey İstanbul Atatürk Airport, a significant but inverse relationship is identified between the level of mobbing and job satisfaction. Furthermore, the results of the analysis carried out to find the relationships among the mobbing subdimensions and job satisfaction point to a significant and inverse correlation between “attacks on reputation” and “attacks on communication” mobbing subdimensions and job satisfaction. No relationship is found between the “attacks on physical and psychological health” mobbing subdimension and job satisfaction