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Emotional labour in tourism industry: perceptions of Eskisehir City Hotels' employees
(GBRJ, 10/09/2019)
There is an intense interaction between employees and consumers in tourism, which is predominantly a subject of service industries. Accordingly, attitudes and behaviours of tourism employees when serving consumers are more ...
Airports as shopfronts of tourism destinations: awarded brand Singapore Changi versus Surviving Istanbul Ataturk
(Springer, 2019)
Industrial tourism which is depended on inclusive tours consists of
several supplying sectors. Air transportation is one of the primary suppliers of
industrial tourism not only because it provides one of the two main ...