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Relationships Between Service Personal Values, Service Value, Satisfaction, and Loyalty: A Study Regarding Services of Private and State Hospitals in Turkey
(Suamthi Publications, 2017)
Service and value are the two inseparable concepts in experiential service environment. Service personal value is a concept that is subjectively assessed from a consumer perspective, and is associated with service value, ...
Scale of Health-Based Relationship Quality (H-Rq): Development, Validity, and Reliability
(Suamthi Publications, 2017)
The aim of this study is to develop a measurement scale of health-based relationship quality (H-RQ) for doctor-patient-based services in Turkey. Four steps in the scale development procedure were applied: developing initial ...