Yazar "Zhang, Z" için Bildiri Koleksiyonu listeleme
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Ranking the Technical Requirements of the Airport for Maximum Passenger Satisfaction
Kayapinar, Sema; Erginel, Nihal (Springer-Verlag Berlin, 2013)Airport service quality is crucial due to the increasing traveling by plane, nowadays. There are some studies on the passengers satisfaction in literature. But lots of them are related to determine the passengers' needs ...