Konu "Customer Satisfaction" için Turizm ve Otelcilik İşletmeciliği Yüksekokulu listeleme
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Measuring the quality of airline services: Evidence from Northern Cyprus
(Cognizant Communication Corporation, 2003)This study set out to examine the service quality and customer satisfaction delivered by the national airline company in Northern Cyprus, using a SERVQUAL scale. For this purpose, the translated instrument was purified ...