Resilience capacity in different types of tourism businesses

Abstract

Tourism companies often experience vulnerabilities due to the crisis and adverse environmental conditions. Today, one of the ways to cope with vulnerabilities and gain superiority in competition is the development of resilience capacity. This research attempts to determine the effect of resilience capacity on vulnerabilities. in the research, the data has been obtained via survey technique from a total of 401 managers from 141 accommodation businesses, 137 travel agencies and 123 airline businesses. As a result, the tourism-specific resilience model, which consists of 'planning strategies', 'proactive posture', 'access to information', 'networks and relations', 'leadership' and 'business culture', has been developed. the results of the Path Analysis have exhibited that the resilience capacity in tourism businesses decreases the vulnerabilities. the research has also compared resilience capacities of accommodation, travel and airline businesses. the results revealed that in general there were no significant differences between different types of tourism establishments in terms of resilience capacity dimensions except the leadership dimension. Further, this study revealed that travel agencies performed significantly higher than the accommodation businesses in terms of leadership dimension of the resilience capacity.