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The effect of mobile service quality dimensions on customer satisfaction

Özer, Alper; Argan, Mehpare Tokay; Argan, Metin (Elsevier Science BV, 2013)

Information technology (IT) has an increasing importance and development in business life. Importance of IT arises because the businesses have tendencies to reach their customers through mobile services lately (Shin and ...
Locked Lives! A Netnographic Study on Virtual Community of Patients With Spinal Cord Paralysis in Turkey

Argan, Metin; Argan, Mehpare Tokay; Özer, Alper (Sage Publications Inc, 2016)

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A Study of Motivational Factors Associated With Peer-to-Peer (P2P) File-Sharing

Argan, Mehpare Tokay; Argan, Metin; Özer, Alper; Köse, Hüseyin (Elsevier Science BV, 2013)

Peer-to-Peer, also known as P2P, is an alternative to the client-server distribution model. Millions of consumers are routinely exchanging digital content files over P2P networks. The purpose of this paper is to determine ...