Konu "Turkish Airlines" için Journal of Tourism, Leisure and Hospitality (TOLEHO) listeleme
Toplam kayıt 1, listelenen: 1-1
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A survey on e-complaints: the case of Turkish Airlines
(Anadolu Üniversitesi, 2019)Handling of complaints in airline companies that take customer satisfaction into consideration has a significant impact on customer retention. Customer complaints provide great opportunities for detecting and eliminating ...